It is our policy to provide you with a product that meets your needs at a price that fits your
budget. Please use our web site as well as the manufactures web sites to do your research to make
sure all specifications meet your needs.

This return policy applies to all orders including but not limited to INTERNET, E-MAIL, PHONE,
FAX and IN-STORE purchases.

Please note that we do not accept any returns on special order merchandise.

A+ Maintenance Products, Inc. maintains a comprehensive returns policy to ensure customer
satisfaction. We accept returns within 15 days from date of purchase.

Damaged Shipments
Your products will be delivered by respected carriers to ensure the best care for your product(s).
It is important that you inspect each package before accepting your merchandise. If your packaging
is damaged, you must demand to inspect the merchandise before signing for the acceptance of the
delivery – Concealed damages that are found after boxes are opened must be reported within 24 hours
of delivery via email

If you need to return your product, please contact customer support for information call 973-394-9005 to request an RMA (return
merchandise authorization) number in writing. Please remember that all returned items must be in
their ORIGINAL SEALED BOX and include packing material, manuals, unfilled warranty cards and all
accessories. Any product that has been installed, or have been attempted to be installed cannot be
returned. All returns received in good condition (box intact, all accessories included, UPC and
warranty cards untouched) for credit are subject to a minimum 20% restocking fee plus shipping and
delivery charges. Sealed manufacturer boxes damaged during return may incur additional charges. In
case of damage or a defect, customer service will likely ask that you provide picture of the area of
defect and the serial number of the unit to verify against our records. Please note that an RMA
number does not guarantee final disposition. All returns are subject to inspection.

Many returns can be avoided!
Most returns can be avoided before a purchase is made. Please take advantage of our comprehensive
website. We also recommend that you check specifications and installation guides on the
manufacturers site for more information. Please call us if you need additional help with your

Defective Units
A+ Maintenance Products, Inc is an authorized dealer for the manufacturers that we represent. If
you received a defective unit please keep in mind that most manufacturers will require a service
call to diagnose the problem before an RMA is issued. All defective appliances will be serviced by
the manufacturer under manufacturer warranty before an RMA is issued. When a product needs to be
returned, please contact us to receive an RMA number. All merchandise defects will be verified by
our returns department prior to shipment of the replacement. Contact information for the
manufacturer is included in the product literature.

If you are unable to resolve an issue with a defective item with the manufacturer, please provide us
with your manufacturer case number and we will gladly investigate the circumstances. If you are
still within our return window and the manufacturer is unwilling to assist you,

Refusing a Package
If you refuse your shipment for any reason other than damage to the package you will be subject to
our standard return policy. Please note that all refunds are dependent on the undamaged state of the
product when we receive it.

On-Site Work
Please measure your entrance pathway to your office/hallways/elevators/handrails/home/desired room
carefully because shipping companies charge an extra fee any additional services The customer is
responsible for the clearance to make sure that the merchandise can be placed into their expected
location. If extra service is required you are responsible for any charges. If an item does not fit
through the pathway to the desired location and the item needs to be sent back the customer is fully
responsible for any extra charges.

Order Change / Cancellation
You may request an order change or cancellation by phone as long as it has not been processed for
shipping. There may be a 6.5% fee assessed on cancellations initiated by the customer if your credit
card has been already been processed. Once your order has shipped you will need to refer to our
Return Policy to request an RMA number.

Special Delivery Requests
To request a Special Delivery time window, please inquire with the delivery scheduling agent when
they contact you to arrange a delivery appointment. If a special delivery is performed upon your
request, you will be billed through us. Please keep in mind we may not be able to perform special
delivery in all zip codes due to local restrictions.

We are all happy to have you as a valued customer. We will do our best to provide you with the best
buying experience. Please tell your friends, colleagues about us and ask us about our buyer
protection programs

A+ Maintenance Staff